Welcome to the rxyfootwear.com Customer Service Center! We’ve compiled our most frequently asked questions and answers to help make shopping easier.
- What are your shipping costs?
Standard shipping: A flat fee of $8 USD per order. - How long will my order be shipped?
All orders are processed and shipped within 1–3 business days.
After shipment, you will receive an email with a tracking number for real-time delivery status. - How long does shipping take?
Standard shipping typically takes 3–7 business days (varies slightly by region).
If there are delays due to weather or holidays, please be patient; we will do our best to assist you in tracking your package. - Can I return or exchange my item?
Of course!
You can return or exchange your item within 30 days of receipt, provided it is unworn, unwashed, and in its original packaging. To process your return, please visit our Returns and Exchanges page. - Is there a fee for returns?
We cover the return shipping costs for the first return.
Multiple returns due to personal reasons (such as incorrect size, color change, etc.) may incur a shipping fee. - Do your products fit true to size?
Our clothing and boots use standard US sizing. We recommend referring to your measurements before ordering. - How should I clean and care for my boots?
We recommend gently wiping them with a soft cloth to remove dust and applying leather conditioner to extend the life of the upper.
Avoid direct sunlight or soaking in water. - Can I modify or cancel my order?
If you need to modify order information (such as the delivery address or item), please contact customer service within 24 hours of placing the order.
We cannot modify or cancel orders after they have been shipped. - How can I contact your customer service?
Email: hy66550101@outlook.com
Phone: +1 4754459223
